| |  |  Questions
Answers| 1. What does it mean when you receive the error message `Host cannot be found`? | | | When you try to send an email and receive the error message "the host (ie. smtp.incentre.net) could not be found", it basically means that your email program cannot find the mail server. On various occasions your email program may not be able to connect or communicate with our servers either because of net congestion, or because the mail servers are currently processing large amounts of emails simultaneously. Simply wait a few minutes and resend the message later.
| | top | | | | 2. What does it mean when you receive the error message "You have been disconnected from the Computer you dialed"?
| | | This error has been known to happen in the following two instances: incorrect username or password; or a corrupt dial-up networking setting. To correct this problem, simply double check your username and password. If checking your username and password still gives you the same error message, simply reboot your computer and try again. If all else fails, you will need to remove the dial-up connection, and create a new connection from scratch.
| | top | | | | 3. Why do I keep receiving an username and password error trying to dial up to the Internet, even after checking for case sensitivity, and retyping it from scratch?
| | | This error has been known to happen in Windows. Microsoft Internet Explorer and Outlook Express normally uses the same Internet connection, but sometimes this may not be the case. If you go into the "Control Panel", "Internet Options", "Connections", make sure "Always dial my default connection" is selected. Click on "Settings" and retype your "Username" and "Password". Click "OK", "OK", and close the "Control Panel". Note on occasion, you may have to go back and check the username and password again.
| | top | | | | 4. Why do I receive an invalid username or password error, when I check my emails the second time or after having cancelled a previous email session?
| | | The problem you are experiencing is what is called a "POP lock". A POP lock occurs when a previous email session was cancelled unexpectedly or intentionally to stop mail from being delivered. When this happens, the client computer and the mail server is thinking that the connection still exists, when in fact it does not. The mail server requires acknowledgement from the client for each and every transaction, and will wait until the client computer responds. It will take 15 minutes for the server to reset an email session, so you will need to wait a minimum of 15 minutes before you can go back in.
| | top | | | | 5. How do I download a large email without the server timing out? How do I remove a large email in my mail account?
| | | There are currently no email size limitations in which you can send or receive, but on occasion if you are using a dial-up Internet connection, you may run into server timeouts. You can increase the server timeout settings on some email programs such as Outlook and Outlook Express. If you would like to view your email without actually downloading the message or if you would like to delete a large email, you can simply use the Email program on our website.
| | top | | | | 6. Incorrect date stamp on email messages? | | | If the Time Zone is incorrect on your computer, usually, the time will be posted on your emails incorrectly even though the time is set correctly on your computer. To change this on Win98 and NT, double-click on the clock at the bottom right. Then select Time Zone and put the correct one in, if it is wrong. Note the date/time problem may be on the sender's computer, so also check this out.
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