How many of us will pay good tips for good service?   I like to reward my waiter/waitress after an evening out -- makes me feel good, and it definitely makes the server feel compensated. A monetary tip is like receiving a wonderful compliment.  And we definitely all appreciate an expression of praise.

 

When I began to think of this topic, I was gearing it towards people working in restaurants and pubs, thinking of places where tips are expected-- but on second thought the scope is much wider. Customer service applies to all occupations.   Many of the employees depend on tips to substantiate their low wages, so my question is--- "Why wouldn't you do everything possible to provide excellent service so the tip will be given accordingly?"  After experiencing yet another time when the service was inadequate I thought perhaps some tips could be provided

 

 Many of us work within the retail or tourist industry, or  the food  or hospitality industry.  How many of us have positions which require customer contact?   Most of us do in one way or another, plus we are all purchasers and customers in transactions every day. From experiencing life on 'both' sides of these situations I have compiled a list of a few suggestions for customer service.  This list can also be applied to anyone, working absolutely anywhere!!

 

Here is my list:

 

1.  SMILE 
2. Treat others as you would like to be treated yourself.
3. Don't use profanity.  Be aware of how far your voice can carry.
4. Be courteous.
5. If you're grouchy, get a good night of sleep. 
6. Dress neatly and cleanly, that includes clean hair.
7. Shine your shoes.
8. Don't sniff, use a Kleenex.
9. Be polite.
10. Be positive.
11. Apply the Golden Rule:  If you can't say anything nice, don't say anything at all.
12. Come back to the customer often.  Be attentive.
13. Be Patient.  Particularly with the elderly and those with small children.  Remember you               were a child once and you will eventually be a senior too (God willing).
14. Don't be afraid to talk.  People love to talk about themselves, so be interested.
15. Know your product.  If you don't know, say so, and then proceed to find out.
16. Use a good liberal dose of Common Sense.
17.  Be Honest with your customer.

 

None of these tips will cost you any money, nor are they difficult to implement.  Try them and see what you think.  If you don't understand any of the above points go to your boss and I'm sure an explanation will be provided.  They would be delighted to enlighten you.

 

 I look foward to 'tipping you'.